Frequently Asked Questions
Below you will find the most frequently asked questions. Is your question not listed? Then get in touch with us by phone, chat or email. We will answer your question as soon as possible.
When will I receive my invoice?
You will receive a confirmation by e-mail after you have placed your order. The order will be processed by us and you will receive your invoice on the day of delivery. It will be send to the e-mail address you specified in your order.
Payment on account is only possible for orders of standard stock products with delivery in the Netherlands or in Belgium. A surcharge of 2% and a payment term of 14 days net applies for this. Parties/individuals without a VAT number must always pay in advance. For deliveries outside the Netherlands and Belgium, a custom made order or an order with a print payment on account is not possible. FF-PACKAGING reserves the right to request an advance payment for an order on account.
Which payment methods do you offer?
- Credit card
- SOFORT Banking
- Belfius Direct Net
- On account with a 2% surcharge (only possible for the Netherlands/Belgium).
A payment term of 14 days net is used.
I have paid but have not received an invoice yet?
You will receive your invoice on the day of delivery or the day after, so not immediately when placing your order.
I have received an invoice but no goods yet?
It is possible that due to unforeseen circumstances your order is delivered later than planned because of busyness at our logistics service providers or customs checks. If your order has not been delivered 2 days after the invoice date, please contact us via firstname.lastname@example.org or by telephone on +31 (0)341 430 413 and ask for the logistics department.
Can I place an order without having a VAT number?
Both companies and private individuals can place an order, so no VAT number is required. The tax rate of 21% applies to delivery in the Netherlands. Parties/individuals without a VAT number must always pay in advance.
If the delivery takes place outside the Netherlands, but within the European community, you do not have to pay VAT if you have a valid VAT number. You can check your VAT number at https://ec.europa.eu/taxation_customs/vies/. It is mandatory to calculate 21% VAT if you do not have a (valid) VAT number. At the checkout you can add your VAT number, the calculation of the VAT is then omitted.
Outside the European Community
You do not have to pay VAT if the delivery takes place outside of the European Community. No VAT number is required for this.
I have a VAT number and my VAT is normally reversed, but VAT is still charged?
Sometimes the system does not recognize your VAT number and you still have to pay with VAT. This will be noticed when the invoice is created and the VAT amount will be refunded to you. If you have any questions about this, please contact us by e-mail at email@example.com or by telephone on +31 (0)341 430 413 and ask for the finance department.
I have (partially) returned my goods, when will I receive a credit note?
If you have registered your goods in advance and your return has been approved by our logistics department, you will receive a credit note for the returned goods within 14 days.